Wednesday, July 16, 2008

Rejected; Secured.

For weeks I've been weighing options with train travel from Trondheim to Lillehammer.

Surfing the web, I discovered an early-morning express train. Choosing the 4-1/2-hour non-stop trip over a 7-1/2-hour one that stops at all the towns along the way was easy. Plus, arriving about 1 PM in Lillehammer would give us the best part of the afternoon to tour southward with my host parents.

My question was: How to return our rental vehicle to the Trondheim agency office that opens at 10 AM? The agent suggested parking the car in their lot, putting the keys in the drop box and heading to the train station. That works if we allow enough time to cover the distance between those two points before the train departs.

To purchase the tickets, I considered an online international train service. They guaranteed reserved seats, offered a $10 insurance option against loss, theft, etc. and promised two-day mail-service of the tickets to my home address for $157 each. All this could be put on my American Express card.

For fun, I googled "NSB" – the Norwegian Rail System – to compare pricing. I discovered a bargain when booking online using an option called "Minipris." For each train departure, NSB reserves a number of select seats that sell for less than half price. The catch? The tickets are good only for the specified train departure, must be purchased at least a day in advance and are non-refundable. These tickets can be collected at the station service desk, ticket machine or on-board, as specified by the buyer upon purchase. When I hesitated, Dan said, "What's trouble? At that (minipris) price, you could buy another if you have to and still come out ahead."

I emailed the ladies for commentary and received a response to try the minipris. By the time I confirmed that these minipris tickets were fully reserved seats, I missed out on the chance to upgrade for an extra $12 to "Komfort" seating offering free coffee and tea, Norwegian newspapers and internet hookup. Those tickets had sold out.

With time ticking, I opted for the 299 NOK ($60) standard seating, entered my vitals and VISA card information (NSB doesn't take American Express) and clicked on "Buy Ticket."

I waited for my card to clear. A message appeared: "Card Rejected!" I double checked the information I'd entered against my card and tried again. Same thing: "Card Rejected!" I tried calling the 1-800 number on the back of the card for assistance and received the message about this card being invalid.

I gave up. Moments later, the phone rang. Dan called me from work. "Did you try making a purchase in Norwegian currency? The VISA company just called me about a transaction."

I assured him that I was indeed trying to book six tickets through the Norwegian Rail System for about $360. He said, "I thought so. Try again. They said it'll go through."

It did.

Rejected; Secured.

In Short: Make sure to alert your credit card company before traveling overseas to ensure your transactions will be accepted.